This course consists of promoting effective communication in an organization and how to use appropriate verbal and non-verbal communication.

Course Factsheet:

Level: 2
Duration: 53 minutes
Sections: 2
Assessment: 1
Pass mark: 80%
Accredited by: CPD

Learning Outcomes:

By the end of the course, learners will have a thorough understanding of:

a. Understand how to meet the communication and language needs, wishes and preferences of individuals
b. Understand how to promote effective communication
c. Understand the principles and practices relating to confidentiality
d. Use appropriate verbal and non-verbal communication
e. Support the use of proper communication aids/ technologies
f. Understand the importance of effective communication at work